marketing

Delayed Gratification & Business-Building

In 1972, a professor at Stanford named Walter Mischel conducted a famous study which would become known as the “Stanford marshmallow experiment”.  Children were left in a room for 15 minutes with a single marshmallow, and offered the choice of either one immediate reward, or two rewards (as long as they didn’t eat the marshmallow by the time the researcher returned). If they were able to resist eating the single marshmallow, they were rewarded with another snack of their choice. The beauty of this study was not quite so much the insight about kids and marshmallows, but that it was a quite extensive study that actually followed up on the child’s progression through life for years. It turned out that… 

Relationships or Specifications?

It’s a fact which doesn’t sit well with some: the work itself doesn’t matter quite as much as who is doing it. Especially when we’re talking about service businesses. People buy based upon your likability — not whether you’re the absolute best, or whether you’re the cheapest. At first glance, this seems unfair. After having this discussion with a few folks, I’ve realized that many more people disagree with this statement than I first suspected. Because, if all things were equal, shouldn’t someone hire for value — getting the best work for the money? Yes, if all else is equal. But things are not all equal. And there is a hidden, intangible value to relationships that often trumps specifications. Let’s… 

Big ideas

I have watched agile methodology kill companies. Agile methodology originated in the software world and bled into every other world. Distilled down, it’s the concept that instead of dedicating a lot of time and energy into one big project, you should break it up into little bite-sized sprints, build a little bit at a time, and test small things before you commit to a big thing. It’s good in theory, and it works for some sorts of projects, but when you apply it to business it is pretty much a recipe for mediocrity. Big success requires big ideas. Big ideas require big work. Let me illustrate. I once worked with a company that wanted to be innovative, but was actually… 

Why the SMMA model is fundamentally broken

This year, I have gotten more messages about one specific subject than anything else by far. On Reddit (where I engage regularly in PPC & agency related topics) I’ve gotten 41 messages this month alone…and of those, 37 of them were asking about SMMA. To be honest, even though we published Building A Successful Micro-Agency earlier this year, I hadn’t heard this specific term. So I did some in-depth research. SMMA (social media marketing agency, also called “agency in a box”) is a term invented by a few gurus. The term isn’t used in normal marketing circles. It was recently invented to sell courses, which purportedly teach you how to make millions without having any specific skills or domain expertise.… 

Scurvy (and, the power of doing over understanding)

If you’ve ever watched an old pirate movie, and I hope you have, you’ll remember scenes in which pirates, stuck in the doldrums, are afflicted by scurvy. They lay around on the deck, first weak and helpless, then depressed and listless, then their hair and teeth start falling out, and then unless they catch sight of land (and therefore, fresh fruit and vegetables) they eventually die. Scurvy, of course, is a disease caused by lack of vitamin C. Humans are one of very few creatures (along with monkeys, bats, capybaras, and guinea pigs) who cannot create their own vitamin C within our bodies. It must be consumed.  Sailors of old ate a diet of salted meat and hardtack (fruit and vegetables… 

Stop sending me Calendly links

If you do not know someone — if you haven’t established a working relationship with them — you should never send them a Calendly link.

For those of you who don’t know what Calendly is, let’s break down how it works. It’s basically a link to someone’s schedule, and they’ll have a list of open slots where you can reserve a half-hour or so of their time for a meeting.

marketing gurus and backwards ball caps

I have a blanket policy of turning down all sales meetings.

The tricky part comes when you don’t know it’s a sales meeting.

We’d recently announced that Discosloth was hiring. I was looking for a paid search specialist, and it took me a few months to find the right fit. Those few months brought an onslaught of inquiries and emails and phone calls – people looking for a job, people trying to sell outsourcing services, people selling software.

control is bred by desperation

Have you ever noticed that whenever a profession is slipping out of first place, tactics get a little more desperate? Whenever something is falling out of favor, and the former experts are getting a little grey around the temples, suddenly there’s a last-ditch grab for control.

I’ve seen it in countless situations. It happened with old-school barbers. It happened with film vs digital photographers. I’m even seeing it start to happen with online marketers.

Here’s how it plays out in real life.